Shipping Policy

Shipping Policy

At MelNai Apparel INC, we are committed to delivering your watches safely, quickly, and reliably, wherever you are in the world.

1. Order Processing:

  • All orders are processed within 1–2 business days after payment confirmation.

  • Orders are carefully packed to prevent damage during transit.

  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number.

2. Shipping Methods & Delivery Times:

Region Standard Shipping Expedited Shipping
United States 3–7 business days 1–3 business days
Canada 7–14 business days 3–7 business days
Europe 7–21 business days 5–10 business days
Asia / Other Countries 10–25 business days 7–15 business days

  • Please note that delivery times may vary due to carrier delays, holidays, or customs processing.

3. Shipping Costs:

  • Shipping costs are calculated based on destination, weight, and shipping method.

  • Costs will be displayed during checkout before you complete your purchase.

4. Tracking Your Order:

  • Tracking numbers are provided once your order ships.

  • You can track your package via the carrier’s website to monitor its status.

5. Customs, Duties, and Taxes (International Orders):

  • International shipments may be subject to customs fees, import duties, or taxes depending on your country’s regulations.

  • These charges are the responsibility of the customer. Please check your local customs policies before ordering.

6. Packaging & Handling:

  • All watches are packaged in protective boxes to ensure safe delivery.

  • Fragile or high-value items receive additional protective padding.

7. Lost or Damaged Packages:

  • If your package is lost, delayed, or arrives damaged, contact us immediately at payment@melnaiapparel.shop or +1 516-386-6575.

  • We will work with the shipping carrier to resolve the issue and provide a replacement or refund if necessary.

8. Returns & Exchanges Shipping:

  • For returns or exchanges, please contact us first to receive a return authorization.

  • Customers are responsible for return shipping costs unless the item is defective or damaged.

At MelNai Apparel, we aim to make your shopping experience safe, transparent, and worry-free.