Return & Refund Policy

Return & Refund Policy

At MelNai Apparel INC, we are committed to providing high-quality watches and ensuring your complete satisfaction. If for any reason you are not satisfied with your purchase, we offer an easy, transparent, and customer-friendly return and refund process.

1. Eligibility for Returns

  • Returns must be initiated within 30 days of the delivery date.

  • Items must be unused, unworn, and in their original packaging with all tags intact.

  • Watches that show signs of wear, damage, or alteration cannot be returned.

  • Personalized or engraved items are non-returnable unless defective.

2. How to Request a Return

  1. Contact our customer service via:

  2. Provide your order number and reason for the return.

  3. Once your request is approved, we will provide return instructions and shipping address.

  4. Ship the item back using a trackable shipping method for safety.

3. Return Shipping Costs

  • Customers are responsible for return shipping costs, except for defective or damaged items.

  • Use a trackable service to ensure the item reaches us safely.

4. Refund Process

  • Once your return is received and inspected, we will notify you via email.

  • Approved refunds will be processed to your original payment method within 5–7 business days.

  • Shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

  • If you wish to exchange your watch for a different model, size, or color, please contact us first.

  • Exchanges are subject to availability.

  • The return shipping policy applies to exchanges as well.

6. Damaged or Defective Items

  • If your item is defective or damaged during shipping, please contact us immediately with photos of the issue.

  • We will arrange a replacement or issue a full refund at no additional cost.

7. Return & Refund Flowchart

Step 1: Contact Customer Service → Step 2: Receive Return Authorization →
Step 3: Ship Item Back → Step 4: Inspection & Verification → Step 5: Refund/Exchange Processed

This flow ensures your return is handled quickly and efficiently.

8. Important Notes

  • Keep the tracking number of your return shipment until the refund is completed.

  • Refunds may take extra time due to banking or payment processing.

  • For questions, our team is always ready to assist.

At MelNai Apparel, we aim to make your shopping experience safe, simple, and worry-free, ensuring your satisfaction with every purchase.